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All exhibitions to close temporarily from 1 April, rescheduled all events
In accordance with the measures adopted to contain the spread of COVID-19 epidemic, all exhibitions are closing temporarily on 1 April (expected to reopen on 12 April). During this time, entry to Cankarjev dom’s premises will not be possible. Cankarjev dom has cancelled or rescheduled all events.
We look forward to the time when we can welcome you again to our venues. Until then, let’s stay connected online.
CD’s virtual events are accessible in our video library, and on our social networks.
Cankarjev dom’s information centre (box office) is CLOSED. For information regarding postponed or cancelled events please contact us at email@example.com, firstname.lastname@example.org or via private messaging on CD’s social media.
Refunds and credit notes
In accordance with the General Terms and Conditions of CD Ticket Sale and the Consumer Protection Act, buyers of tickets for cancelled or postponed events will be issued a refund as follows:
Tickets for cancelled events at Cankarjev dom
Cankarjev dom is making every effort to find new dates for the cancelled events.
Please check Cankarjev dom’s website, social media and newsletter regularly for further updates on rescheduled/postponed or cancelled events.
No ticket exchange is necessary for the new dates of rescheduled events (unless otherwise stated). Ticket holders who find the new date unsuitable are issued a credit note in the amount of the admission price or paid a refund. The credit or refund requests must be submitted no later than the new date of a postponed event. Refund or a credit note can also be claimed for cancelled events. The credit note is valid until at least December 2021.
Cankarjev dom will issue a credit note or pay a refund within 14 days from the receipt of the request. For distance refunding or credit note issuing please submit a request to email@example.com. The request must include an e-ticket, a photographed or scanned ticket and required data for the deposit into the ticket holder's current account.
If you bought tickets online (CD’s webstore), you can request a credit note or refund by signing in to your account.
Holders of tickets bought for events not organised by Cankarjev dom are requested to address their refund requests to a box office network (original point of sale).
Tickets for events at Cankarjev dom bought at other points of sale
Cankarjev dom will issue refunds and credit notes also for tickets bought for Cankarjev dom events at other points of sale within 14 days from the receipt of a request. The credit or refund requests must be submitted no later than the new date of a postponed event. For distance refunding or credit note issuing, please submit a request to firstname.lastname@example.org. The request must include an e-ticket, a photographed or scanned ticket and required data for the deposit into the ticket holder's current account.
Tickets bought at Cankarjev dom for events at other venues
Holders of tickets bought at Cankarjev dom for events not organised by Cankarjev dom and taking place at venues other than Cankarjev dom are requested to address their refund claims to email@example.com.
Further information: T 01/ 2572 906 every weekday between 8.00 and 15.00.
Please check our website regularly for updates on rescheduled/alternative or cancelled subscription series events.
Circumstances permitting, we will make ever effort to find alternative dates for the cancelled subscription series events. Subscribers will be duly notified of the new dates and, potentially, alternative artists/shows. Please check our website regularly for updates on alternative or cancelled events.
The admission fee for a cancelled subscription event for which no alternative date/show is provided throughout the season is kept as a subscriber’s credit until the end of the 2020/21 season. The credit constitutes a proportionate sum of the cancelled concerts/performances of each subscriber. It can be used for any subsequent ticket purchase. If preferring a refund, the proportionate amount is deposited into a subscriber’s current account at the end of the subscription season. Please submit your requests to firstname.lastname@example.org.