CD Information Centre and Box Office

Prešernova cesta 10

1000 Ljubljana


 

Open every workday from 11:00 to 13:00 and an hour before the event.

Tickets for CD Club events are on sale one hour before an event in the Small Gallery.

For information please contact us at vstopnice@cd-cc.si, on CD's social media sites (FB, TW, IG) or by dialling (01) 24 17 299 on weekdays between 11.00 and 13.00.

Buy tickets with debit cards by phone (01) 2417 300, every workday between 11.00 and 13.00, or  enjoy 5% discount when buying tickets online www.cd-cc.si.
 

The auditorium is divided into two segments: a seating area designated for members of the same household with options of two adjacent seats (two tickets must be bought at the same time) and an area with singular seats (individual tickets).

Ticket buyers are requested to comply with these seating rules designed to protect visitors in purchasing their tickets.

In buying/selecting two adjacent seats, visitors undertake that the seats will be occupied by members of the same household. Otherwise, they use them at their own risk.



Authorised points of ticket sale: Petrol gas stations throughout Slovenia, Kompas tourist agencies throughout Slovenia, mojekarte.si ticketing services provider.

Moji dogodki, Moj račun, moj Cankarjev dom

Moj račun na nakupni spletni strani Cankarjevega doma vam zdaj omogoča neposredni ogled spletnega dogodka, za katerega ste kupili vstopnico. Navodila so v datoteki pod tem besedilom, ki jo odprete s klikom.

Cancelled or postponed events

In accordance with the National Institute of Public Health guidelines and measures imposed to curb the spread of the COVID-19 epidemic, we have put comprehensive measures in place to ensure your visit to Cankarjev dom is a safe and comfortable experience.

Thank you for observing the following safety precautions and National Institute of Public Health recommendations whilst visiting Cankarjev dom.

  • Wearing a face mask is mandatory.
  • Maintain a safe distance (at least 1.5 m).
  • Avoid touching your eyes, nose and mouth and observe cough etiquette.
  • Please use hand sanitizers before entering the halls, box office or gallery.
  • Enter an auditorium individually.
  • Exiting priority: front rows towards the rear and side seats towards the centre
  • Please occupy only unmarked seats at events where assigned seating does not apply.
  • Cloakrooms are not available. Please deposit garments on nearby seats.
  • We recommend making cashless payments.
  • Please refrain from visiting if you are experiencing influenza-like symptoms.

 

Outdoor venues
As physical distancing is implemented through assigned seating, masks are not mandatory in outdoor venues.
All other indoor-event restrictions apply.

Indoor events
Pursuant to the amendments to the Ordinance temporarily restricting the provision of cultural services to end-users, as of 15 May 2021 only persons who submit a negative test result, proof of vaccination or a doctor’s certificate proving they have recovered from SARS-CoV-2 may attend public cultural events.
Certificates are not required for visitors aged under 18 attending an event with close family members or guardians.
The number of seats available in each venue will be limited in accordance with the restrictions in force at the time of the event pursuant to the Ordinance temporarily restricting the provision of cultural services to end-users and in line with the instructions and recommendations of the National Institute of Public Health.

Exhibitions
The exhibitions are open daily between 10.00 and 19.00. The entrance to all exhibition areas is from Prešernova Street.
The number of people visiting CD Gallery and Small Gallery simultaneously is limited to 46 and 20, respectively.

Additional information
Cankarjev dom’s information centre (box office) is open every workday between 11.00 and 13.00 and one hour prior to events.
For any queries, please contact us at vstopnice@cd-cc.si or via CD’s social media (FB, TW, IG).

Refunds and credit notes for cancelled or postponed events
In accordance with CD’s General Terms and Conditions of Ticket Sales and the Consumer Protection Act, holders of tickets for cancelled or postponed events will be issued a refund as follows:

Cankarjev dom is making every effort to find new dates for the cancelled events. Please check Cankarjev dom’s website, social media and newsletter regularly for further updates on rescheduled/postponed or cancelled events.
No ticket exchange is necessary for rescheduled events (unless otherwise stated). Ticket holders who find the new date unsuitable are issued a credit note in the amount of the admission price or given a refund. The credit or refund requests must be submitted no later than the new date of a postponed event. Refund or a credit note will also be issued for cancelled events. The credit note is valid until the end of December 2021.

Cankarjev dom will issue a credit note or pay a refund within 14 days from the receipt of the written request. For distance refunding or credit issuing please submit a request to vstopnice@cd-cc.si. The request must include an e-ticket, a photographed or scanned ticket and data required for the deposit into the ticket holder's current account.
If you bought tickets online (CD’s website), you can request a credit note or refund by signing into your account.

Refunds or credit for cancelled events

Eventim box office network tickets
Holders of tickets bought for events not organised by Cankarjev dom are requested to address their refund requests to the original point of sale (Eventim box office network).

Tickets for events taking place at Cankarjev dom bought at other points of sale
Cankarjev dom will issue refunds and credit notes also for tickets bought for Cankarjev dom events at other points of sale within 14 days from the receipt of a request. The credit or refund requests must be submitted no later than the new date of a rescheduled event. For distance refunding or credit issuing, please submit a request to vstopnice@cd-cc.si. The request must include an e-ticket, a photographed or scanned ticket and data required for the deposit into the ticket holder's current account.

Tickets bought at Cankarjev dom for events taking place at other venues
Holders of tickets bought at Cankarjev dom for events not organised by Cankarjev dom and taking place at venues other than Cankarjev dom are requested to address their refund claims to info@mojekarte.si.

Further information: T 01/ 2572 906 every weekday between 8.00 and 15.00.
 
Season series events (music and theatre)
Please check our website regularly for updates on rescheduled/alternative or cancelled subscription series events.
We will make every effort to find alternative dates for the cancelled subscription series events. Subscribers will be duly notified of the new dates and, potentially, alternative artists/shows. Please check our website regularly for updates on alternative or cancelled events and changes to the programme.

The admission fee for a cancelled subscription event for which no alternative date/show is provided throughout the season is kept as a subscriber’s prepaid credit until the end of the 2020/21 season. The credit constitutes a proportionate sum of the cancelled concerts/performances of each subscriber. It can be used for any subsequent ticket purchase. If preferring a refund, the proportionate amount is credited to a subscriber’s current account at the end of the subscription season. Please submit your requests to vstopnice@cd-cc.si.

5 % discount on online ticket purchase for selected events at www.cd-cc.si (all seat categories). You can gain entry to an auditorium with a print-at-home ticket, or a mobile ticket that can be scanned from your android device (passbook, wallet …) or Smartphone at the venue.

Online purchase, instructions
The My account / My purchases box allows users to check their purchases and print tickets. 
To enter a venue with discounted tickets (younger than 25, older than 65 and pensioners, marked with an asterisk*) you must provide a valid personal identity or pensioner card.
Purchase assistance: workdays between 1.00 and 13.00 at the CD Box Office (Maxi underpass).

Ticket exchange
In exceptional circumstances, exchanges can be made to tickets within the same price band no later than one working day prior to the performance between 11.00 and 13.00 at the CD Box Office (Maxi underpass). Exchanges are subject to a EUR 2-fee per ticket.

Ticket purchase by phone
Holders of NLB, Eurocard, Visa, American Express and Diners credit cards can also purchase tickets by dialling 01 24 17 300 one day before an event at the latest, every workday between 10.00 and 15.00.

You can collect your tickets in person by providing your credit card at the CD Box Office up to one hour before the event.

Group sale
P (01) 2417 168 E suzana.sheppard@cd-cc.si


 


 

 

 

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